Production-grade conversational banking — AI-powered support, live-agent handoff, multilingual journeys, and 24/7 channel operations. Built for banks where reliability and compliance are non-negotiable.
Every component shipped, integrated, and supported by one team.
Customer queries handled by an OpenAI-powered conversational interface — natural responses, intent recognition, and contextual understanding tuned for banking customer service.
Real-time connection to your core banking systems through an enterprise middleware layer.
Chatbot-to-human handoff with full conversation context — no information loss, no customer repeating themselves.
Audit trails, retention policies, and regulator-ready reporting baked into the architecture from day one.
Conversational flows designed for WhatsApp — buttons, lists, media, templates — not a website crammed into a chat window.
24/7 channel monitoring, incident response, and ongoing improvements — part of the engagement, not a separate contract.
User messages your verified WhatsApp Business channel — directly, or through a deep-link from your website or app.
The conversational AI layer (OpenAI or Claude) interprets the customer’s message, identifies the type of query, and pulls relevant context from the conversation history and your bank’s approved knowledge base.
Authenticated requests pass through an enterprise middleware layer (IBM ESB, MuleSoft, or custom) into your core banking systems. Real-time, audit-logged.
Balance, statement, transfer confirmation, or OTP delivered back to the customer in the same WhatsApp conversation — secured and audit-logged.
Complex queries escalate seamlessly to a live agent. Full conversation context is preserved — no repeating, no information loss.
Production is run jointly: your IT operations team owns and controls production; BrainCrop maintains, ships updates, and diagnoses incidents through UAT and Dev — with continuous coordination between the two teams.
Conversational banking, customer service, statement delivery, transaction notifications, and multilingual customer journeys.
Policy management, claims submission, KYC flows, customer support — the same authenticated-channel patterns apply.
The AI is trained against your bank’s approved knowledge base — it answers what it has been authorized to answer, in your bank’s voice. For sensitive operations, account-specific actions, complaints, or anything outside its scope, the conversation escalates to a live human agent with full context preserved. The AI doesn’t fabricate answers or make banking decisions on its own.
We typically build on Sinch as the WhatsApp Business Solution Provider — they’re an official Meta partner and run reliably at production scale. We’re not locked to a single BSP, though; if you already have a WhatsApp partner, we’ll work with theirs.
Compliance is part of design, not a final checklist. We deliver against ISO 27001 standards, local banking regulator requirements (SBP in Pakistan, equivalents elsewhere), data residency rules, audit trails, and penetration testing. Your compliance and infosec teams are involved from week one.
Yes. We integrate into whatever you run — Temenos, Misys, in-house cores, or modern platforms. The middleware layer is designed to be core-agnostic; the WhatsApp channel doesn’t care what’s behind it as long as the integration patterns are clean.
It depends on scope and your existing infrastructure. A minimal authenticated balance-and-statement channel can ship in roughly 3 months. A full-scale deployment with onboarding, transfers, OTPs, live-agent handoff, and audit infrastructure typically runs 6–9 months. We scope each engagement against your specific architecture and compliance requirements.
For banking clients, production is run jointly. Your IT operations team owns and controls the production environment — keeping you in full control of your customer-facing systems. BrainCrop has access to push updates, diagnose issues, and ship new features through UAT and Dev environments, in close coordination with your team. The Faysal channel has run this way for 5 years.
Whether it’s a new product, a stuck integration, or a system that needs a fresh team — we’d like to hear about it.
Read by the team within 24 hours. No drip sequences, no bots.
Or email info@braincrop.io